Care team access

Direct support from certified educators

Certified diabetes educators respond to non-emergency routine inquiries within one business day. Dedicated assistance for subscription adjustments and supply orders.

1 business day

educator response target

Mon–Fri

clinical availability hours

24 hours

nationwide dispatch window

Send a message

We are here for your routine questions

Reach out for subscription updates, shipping tracking, or educator consultation scheduling. No automated phone trees.

Clear policies

Support details at a glance

Transparent answers for prescriptions, insurance receipts, and returns.

Prescriptions
Receipts
Returns

Prescription requirements

Insurance receipts

Uncomplicated returns

We coordinate directly with your clinic to verify monitoring refill requirements without extra friction.

Detailed itemized invoices are automatically generated for flexible spending and insurance reimbursement.

Unopened daily supplies carry a 30-day return policy with pre-paid return shipping included.